Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed through the official HOT HORSE US website. We process and fulfill all customer orders and ship to domestic US addresses through our trusted logistics partners.

The following provides a complete breakdown of shipping rates, delivery options, processing timelines, and official terms to ensure a transparent shopping experience for our customers.

1. Shipping Fees & Eligibility

All shipping charges are calculated based on your pre-tax order subtotal and selected delivery speed.

  • Free Standard Shipping: Complimentary standard delivery is available for all US domestic orders totaling $68.80 or more (before tax).

  • Standard Flat Rate: A fixed shipping fee of **$6.88** applies to all orders under $68.80 (before tax).

  • Expedited Flat Rate: A fixed fee of $9.88 is available for expedited shipping on all orders, regardless of the order amount.

Important Note: Shipping fees are non-refundable once your package has departed from our fulfillment center. This policy applies to all returns, post-shipment cancellations, and delivery delays.

2. Stock Availability

We strive to maintain accurate stock counts on our website. However, from time to time, there may be inventory discrepancies that prevent us from fulfilling all items in your order at the time of purchase. In such cases, we will ship the in-stock items to you immediately and contact you to confirm whether you would prefer to wait for the backordered items to be restocked, or if you would prefer a refund for the unavailable items.

3. Order Processing Time

Processing windows exclude weekends, US federal public holidays, and global holiday closure periods.

  • Standard Items: All standard in-stock items will be processed and shipped within 1–2 business days after full payment is confirmed.

If your order processing extends beyond our standard timeline, we will send an automated email notification to keep you informed.

4. Delivery Options & Estimated Timelines

We offer two shipping tiers for all US domestic orders. Please note that all stated delivery windows are estimates and are not guaranteed.

  • Standard Shipping

    • Estimated transit time: 5–11 business days after dispatch.

  • Expedited Shipping

    • Estimated transit time: 4–7 business days after dispatch.

Delivery delays may occur due to extreme weather conditions, holiday shopping peaks, regional courier backlogs, or unforeseen logistics disruptions. In the event of significant shipment delays, we will notify all affected customers via email.

5. Shipping Address Edits & Modification Rules

Please verify all shipping details carefully at checkout, as inaccurate address information may result in delivery delays or failed shipments.

  • Address updates are permitted only while your order is in processing status (prior to dispatch).

  • Once your package has left our fulfillment facility, no further address adjustments can be made.

If a shipment is returned to us due to an invalid address provided by the customer, the customer will be responsible for all re-delivery shipping costs.

6. Order Tracking & Delivery Notifications

Once your order ships, you will receive a dedicated Shipping Confirmation email containing your unique package tracking number and a direct courier tracking link to monitor your shipment's progress.

You can also view real-time tracking data at any time by logging into your account.

We will promptly notify you via email of any logistics issues, such as packages stuck in transit or delivery exceptions.

7. Risk Transfer & Shipping Insurance

The risk of loss, theft, or product damage transfers to the buyer the moment our courier takes possession of your package.

  • Insured Shipments: Our team will assist you with full insurance claims for lost, stolen, or damaged parcels.

  • Uninsured Shipments: Maximum compensation is limited to the courier's standard liability cap per package.

8. Undeliverable & Returned Packages

Any package marked as undeliverable (due to incorrect address, recipient unavailable, or customer refusal) will be returned to our returns warehouse. Upon receipt of the returned parcel, you have the following two options:

  1. Pay the full applicable shipping cost to have your items resent to a corrected valid address; or

  2. Request a partial refund, which will be subject to a deduction of the original shipping charges and applicable restocking fees for the returned merchandise.

All unclaimed returned packages with no customer response within 30 calendar days will be classified as abandoned goods, and no refund will be issued.

9. Contact Information

For any inquiries regarding shipping charges, real-time delivery status, or order processing timelines, please reach out to our support team.

US Official Business Address (Legal & Logistics Correspondence):

XJKFGSHEOFE LLC
115 W Presley Blvd, McComb, MS 39648, United States

HOT HORSE reserves the right to revise this shipping policy at any time. All policy updates will be published live on our official website.