FAQ

Not at all! You can absolutely check out as a guest.
However, creating a free account only takes a moment—and it unlocks perks like faster checkout, easy order tracking, and early access to new styles. Plus, you won't have to re-enter your shipping details every time you shop with us. We'd love to have you join our community!

Joining us is easy! Simply click “Log In / Register” at the top of our website, then select “Create an Account.” Just fill in your details, and you're all set. You'll instantly enjoy a faster checkout experience and seamless order tracking!

It's super easy and takes less than 2 minutes. Just browse our collections, pick your favorite styles, and hit “Add to Cart.” When you're ready, click the cart icon, follow the simple checkout steps, and confirm your payment. We'll take it from there—your perfect pair will be on its way to you soon!

We've made checkout as seamless as possible! You can pay via Shopline Payments, Apple Pay, Google Pay, and PayPal for one-click convenience. We also accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club.
All transactions are securely processed—your data is always 100% protected.

We process orders quickly, so we can usually cancel or modify your order within 24 hours of placement. After that, your shoes may have already been packed and handed to the courier. If you need to make a change or cancel, please reach out to us immediately at support@hothorse.shop—we'll do our best to help you out.

Oh no—let's get this sorted for you! Here are a few quick things to try:

• Refresh your browser page.

• Try using a different browser or device.

• Clear your browser's cache and cookies.
  If nothing works, please contact us right away at support@hothorse.shop—we'll manually check the inventory and assist you in placing the order.
  (In rare cases, a style or size may be temporarily unavailable due to a stock update, but we're always here to help!)