Not at all! You can absolutely check out as a guest. However, we highly recommend creating one—it takes just a few seconds and lets you easily track your packages, save your shipping details for next time, and be the first to know about our exclusive new arrivals. The choice is completely yours!
We’d love to have you! Simply click the "Sign Up" button at the top of our page, enter your email, and set a password. Once registered, you'll enjoy faster checkout, easy order tracking, and exclusive perks available only to our members.
It’s simple! Browse our collections, pick your favorite style and size, and click "Add to Cart." When you’re ready, click the cart icon in the top right corner, follow the easy checkout steps, and you're all set—it usually takes less than 2 minutes!
We offer a variety of secure and convenient payment options! You can useShop Pay, Shop Pay Installments, PayPal, Apple Pay, and Google Pay, or pay directly with major credit cards—includingVisa, Mastercard, American Express, Discover, and Diners Club. All transactions are securely processed through trusted third-party gateways, so your information is always protected.
We process orders quickly! If you need to make changes or cancel, we can help as long as the orderhas not been shipped yet(typically within 1–2 business days). Once your package is on its way, please refer to our easy 30-day Return & Exchange Policy.
We know you’re excited to get your new shoes! Orders usually ship out within1–2 business days. For US domestic orders, standard shipping takes about5–11 business days, and expedited shipping delivers even faster in4–7 business days. You’ll receive a tracking link as soon as your package is on its way.
You’ll receive an order confirmation email right after you complete your payment. Once we hand your package over to the carrier, we’ll send you another email with a unique tracking number, so you can follow your new shoes every step of the way.
Oh no—let us take a look! This usually happens if the size or style you selected is temporarily out of stock, or if your browser just needs a quick refresh. Try clearing your browser cache or switching to a different device. If it still doesn’t work, feel free to email us atsupport@hothorse.shop, and we’ll check it for you personally!
Of course—we totally understand that sometimes a style may not be the perfect fit. You can return your order within30 daysof delivery, as long as the shoes are unworn, in their original condition, and in the original packaging. We’ll issue a full refund (minus return shipping fees) or provide store credit. For full details, please check our Return & Exchange Policy page.